Legal Notice
Last updated 14 October 2026 · Published at aikaya.net/legal and linked from every page footer.
1. Operator
| Item | Details |
|---|---|
| Operator of aikaya.net | Tenchi DWC-LLC |
| Legal form | Limited liability company (DWC-LLC) registered in the Dubai South free zone (Dubai World Central), United Arab Emirates |
| Address | Business Centre, Floor 3, Building A3, Business Park, Dubai South, Dubai, United Arab Emirates |
| Registration number | 12600 |
| Trade licence number | 13642 |
| Licensing authority | Dubai Aviation City Corporation, Government of Dubai |
| Contact | support@aikaya.net, or the contact form on aikaya.net. We do not offer telephone support; we answer by e-mail. |
| Payments | Payments are processed by Stripe. Aikaya sells Creator Plans and Extra Traffic; each Creator sells her own Products as merchant of record, on her own Stripe account. |
| Creators | Creators who sell on Aikaya are separate sellers. Each Creator's legal name, address and contact details are in her Terms of Sale, linked from her storefront. |
2. EU representative
Tenchi DWC-LLC is not established in the European Union. We are appointing a representative in the EU under Article 27 of the General Data Protection Regulation and a legal representative under Article 13 of the Digital Services Act (Regulation (EU) 2022/2065); their details will be published here once appointed. Until then, contact us directly: privacy@aikaya.net (data protection) or dsa@aikaya.net (authorities).
3. Digital Services Act contact points
- Authorities, the European Commission and the European Board for Digital Services (Art. 11): dsa@aikaya.net. Languages: English and German.
- Users (Art. 12): support@aikaya.net or the contact form. You can ask to deal with a person; this contact point does not rely solely on automated tools. Language: English.
- Our Digital Services Coordinator is the one of the Member State where our legal representative is established; we will name it here once appointed.
4. Report illegal content (DSA Art. 16)
Use the form at aikaya.net/report (no account needed). It asks for: (1) the exact URL of the content; (2) why you believe it is illegal or breaches our policies; (3) your name and e-mail address — optional for reports of child sexual abuse material; (4) confirmation that you believe in good faith that the report is accurate and complete. On submission you receive an automatic acknowledgement; you are told of our decision and of your options for redress.
What happens next is set out in the Terms & Conditions, Part A §5, and the Content & Acceptable Use Policy, §5.
5. Copyright and other intellectual property
5.1 Notices. Use the form in section 4 and choose "Copyright or other intellectual property". Tell us which of your works is infringed, where it appears, and how to contact you; confirm that you own the rights or are authorised to act for the owner, and that the notice is accurate and made in good faith.
5.2 Counter-notice. A Creator whose Content is removed on a copyright notice may reply to our statement of reasons with a counter-notice explaining why the Content is not infringing. We pass it to the person who sent the notice and review our decision under Terms Part A §5.6.
5.3 Repeat infringers. We close the accounts of repeat infringers (Content & Acceptable Use Policy §6).
6. Complaints
Write to support@aikaya.net or to the address in section 1. We confirm receipt without delay and reply in writing within 15 days. Aikaya does not commit to take part in alternative dispute resolution; see Terms Part A §12. Questions about a purchase from a Creator, including refunds of it, go to that Creator; we pass them on when you cannot reach her.